Returns Policy

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, NoMU will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% (ten percent) charge for administration costs.

We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should the we exercise this right, you will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the NoMU Brands (Pty) Ltd, 41 Aviation Crescent, Airport City, 7490, Cape Town, South Africa,
On receipt of a written instruction from you to cancel an order, NoMU will refund whatever amount is due within 3 (three) working days. Whilst NoMU undertakes to get the refund to you as soon as possible, due to the fact that we are merely facilitating the flow of funds back to you we do not have control over the entire refund process and are reliant on financial institutions.

Please note that chargebacks on card payments are not an alternative to cancellations of orders. Chargebacks are a mechanism to prevent fraud and should not be abused. Any abuse will be reported to the card issuing bank. 
Note further that all chargeback notices will be investigated with your issuing bank and should it be determined that the chargeback was not validly requested you will be liable for the damages suffered by NoMU as a result of the chargeback including the fees charged by the issuing bank.